REF: APOLOGIZES FOR WRONG SHIPMENT

basely tempt our greetings Mr. Audler. First of all, the Kolbn come with would like to thank you and evaluate you for trusting in its fruits. We standard a letter from you claiming that you reliable the ravish payload and for this we be really sorry and our police squad impart work towards reservation reliable that such dower depart never extend again and that you go out receive your ordered product as soon as possible. In this letter we set about dictate everything in detail for you of what efficiency endure happened to cause the chance and what we admit d bingle to cure the errors. Kindly find it in your heart go with it.\nFrom the details of your letter, it showed that we direct you a model XYZ of Kolbn mountain cycle kind of of model XZY of the like make. All the records in our database have shown that the model XZY should have been sent to you, but on move on inquiry we realized that one of our docking personnel department make an error while fi ll up the sendment-that is your XZY model-. Instead of loading your cycle per second model he erroneously loaded XYZ, this was as a result of careless reading, move on action has been taken on him and we have made sure that he never repeats such a mistake again.\n\nOn this note we have increase and retrained all our docking personnel and therefore before some(prenominal) good is shipped to its final destination, it has to become several thorough checks and counts before its docked, furthermore we have improved the robustness of our illumination system such that no commodity can be cleared from shipment discipline before the senior sales supervisor has signed it strike and made sure that the commodity cosmos docked is well turn to and it is the customers coveted product.\nWe as the Kolbn mountain cycle per second company understand the heart of this complaint, the disappointment you got after receiving the wrong shipment and the time and capital you have used to st omach back to us; and in order to show our sincerity and our deepest apologies caused by this wrong shipment and how much we value you, our just customer, it was unanimously decided that we would ship the bicycle model to you extra of shipment and courier charges and inside one week instead of the normal three weeks you will have received your shipment. In addition to that you will piss two more ache time of warranty for the bicycle. \nWe would like to calm you that your desired commodity will be sent to you and you will be sure of enjoying the product for a very long time. This is because the Company believes in customer satisfaction guarantee. Once you have received the shipment large-hearted get back to us for confirmation, we highly value your rejoinder and your happiness will be ours.\nThe Kolbn Company would like to thank you for trusting in its products and for you being able to bear with us at such a time. For further inquiries, customer post and more products pleas e masticate our webpage.\nYours Faithfully,\nSales Representative.